Bets 11 — Terms & Conditions in Full Bengali

Bets 11 (hereinafter referred to as "we", "the platform", or "Bets 11") is an international online Sports Betting and gaming platform serving users in Bangladesh and across the world. These Terms & Conditions ("Terms") constitute a legally binding agreement between Bets 11 and each registered or unregistered user ("you").

To use our platform, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• Online betting must be legally permitted in your country of residence.
• You must operate your account in your own name and on your own behalf.
• You must be of sound mind and in good mental health.
• You must not be a member, referee, or official of any professional sports organization.

To place bets on Bets 11, you must have an active and verified account. You are required to provide accurate and complete information at the time of registration.

Each user may only register one account. If a single individual is found to hold multiple accounts, Bets 11 reserves the right to close all such accounts and forfeit all associated balances.

KYC (Know Your Customer) Verification: You will need to verify your identity to make withdrawals or place bets above a certain limit. Required documents:

• Scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (bKash/Nagad number confirmation).
• A selfie photo, if required.

You are responsible for keeping your account password and login credentials strictly confidential. Allowing anyone else to access your account is a violation of these terms.

The following rules apply to all betting activity on Bets 11. Every player is required to comply with these terms and conditions.

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature applies).
• The minimum stake per bet is ৳50, and the maximum limit varies by market and event.
• Odds in live betting can change rapidly. The odds displayed at the time of bet submission are final.
• If an event is cancelled or abandoned, the stake for that bet will be refunded.
• If a match is shortened due to rain or any other reason, Bets 11's own rules will apply.
• For system or parlay bets on the same event, the bet will remain pending until all results are settled.
• Bets 11 reserves the right to suspend any suspicious bet pending investigation.

Special rule for cricket betting: if the result is determined by the Duckworth-Lewis method, that result will be considered the official final outcome.

Bets 11 supports transactions via bKash, Nagad, and other approved payment methods. All terms and conditions related to payments are outlined below.

Deposit:

• Minimum deposit amount: ৳300.
• Deposits are typically credited to your account instantly.
• You may only use payment methods registered in your own name.
• Payments from third parties are not accepted.

Withdrawal:

• Minimum withdrawal amount: ৳500.
• Withdrawal processing can take anywhere from 30 minutes up to 24 hours.
• Large withdrawals may be held until KYC verification is complete.
• Withdrawals must be made to the same payment method used for the deposit.
• In the case of suspicious transactions, Bets 11 may place a hold on withdrawals pending an investigation.

Bets 11 offers a range of bonuses and promotions. However, each bonus comes with its own terms and conditions, which must be read before claiming.

• Welcome Bonus: New members can receive up to a 100% bonus on their first deposit. Minimum wagering requirements apply to the use of this bonus.
• Wagering Requirements: To withdraw bonus funds, a wagering requirement of typically 5x to 30x applies — this varies by offer.
• Bonus Expiry: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Free Bet: Winnings from free bets cannot be withdrawn directly — wagering requirements must be completed first.
• Bonuses cannot be claimed through multiple accounts or via family members.
• Bets 11 reserves the right to modify or cancel any bonus program at any time.

Bets 11 places the highest priority on responsible gaming. We believe betting is a form of entertainment that should be enjoyed in a controlled manner. As part of these Terms, we provide the following protective measures:

• Set daily, weekly, and monthly deposit limits.
• Option to self-exclude for a set period or permanently.
• Betting history & loss tracking tools.
• Account cooling-off period option.

If you feel that betting is causing problems in your life, please reach out to our support team. Bets 11 is ready to help immediately.

Bets 11 follows a strict privacy policy for the collection, use, and protection of your personal data. How your information is used is detailed on our Privacy Policy page.

• All transactions are secured with SSL encryption technology.
• Your personal data is never sold to third parties.
• User information is not shared with authorities unless required by a legal obligation.
• This website uses cookies in accordance with our Cookie Policy.

The following activities are strictly prohibited on the Bets 11 platform and constitute a direct violation of these Terms & Conditions:

• Betting using match-fixing or insider information.
• Placing bets using bots, scripts, or automated software.
• Creating multiple accounts to take advantage of bonus offers.
• Placing bets on behalf of others or using another person's funds.
• Exploiting technical vulnerabilities or bugs in the platform to gain an unfair advantage.
• Participating in money laundering or any other unlawful financial activity.
• Betting by Bets 11 employees, managers, or their immediate family members.

Bets 11 reserves the right to close or suspend any account without prior notice in the following circumstances:

• Violation of any clause within these terms and conditions.
• Registering with false or incomplete information.
• If an account has been inactive for an extended period (more than 12 months).
• When required by law or directed by a regulatory authority.

You can also request to close your account at any time by contacting our support team. Any valid balance can be withdrawn before the account is closed.

If a dispute arises regarding the outcome of a bet or a transaction, please follow the process below:

• Start by contacting our customer support team via live chat or email.
• All complaints must be submitted within 72 hours of the disputed incident.
• Bets 11 will provide an initial decision within 5 business days.
• If you are not satisfied with the initial decision, an escalation process is available.
• All decisions made by Bets 11 are final and binding.

Bets 11 reserves the right to change, amend, or update these Terms & Conditions at any time. For significant changes, we will notify users via their registered email address or through a notice on the platform.

Continued use of Bets 11 after any changes takes effect will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions about these Terms & Conditions or need assistance, please reach out to us through the channels below:

• Email: support@bets11.net
• Live Chat: Available on the platform 24/7.
• Language: Full support is available in Bengali.