Bets 11 — Full Privacy Policy in English

Bets 11 (bets11.net) is an international online Sports Betting and gaming platform. We believe every user's personal data is a valuable asset, and protecting it is one of our core responsibilities.

This Privacy Policy clearly sets out what types of information we collect, why we collect it, how we use it, who we share it with, and what steps we take to protect it. It has been written in plain, straightforward English with our Bangladeshi users in mind.

This Privacy Policy is part of our Terms & Conditions must be read alongside this document. Together, both form the complete legal framework governing use of the Bets 11 platform.

Bets 11 collects various types of information from you through multiple channels. A detailed breakdown is provided below:

a) Information collected at the time of registration:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• Username and password (encrypted).

b) Information collected during KYC verification:

• Copy of national ID card or passport.
• Proof of address (utility bill, bank statement).
• Selfie or photo (for identity verification).

c) Financial Information:

• BKash, Nagad, or other payment method details.
• Transaction history and amounts.
• Records of withdrawals and deposits.

d) Technical Information (Automatically Collected):

• IP address and device information.
• Browser type and operating system.
• Login times, session duration, and page visit history.
• Cookie and tracking data.

Bets 11 uses your personal information only for the legitimate purposes listed below. Your data will never be used for any unauthorized purpose.

• Account Management: To create your profile, verify login credentials, and ensure account security.
• Service Delivery: To provide uninterrupted betting, gaming, and payment services.
• KYC & Legal Compliance: To verify age, confirm identity, and comply with anti-money laundering regulations.
• Customer Support: To resolve your complaints, questions, and issues promptly.
• Promotions & Bonuses: To send you relevant offers based on your preferences (you can opt out at any time).
• Responsible Gaming: To detect unusual betting patterns and keep you protected.
• Platform Development: To analyze user experience and improve the site.
• Fraud Prevention: To detect and prevent suspicious activity and fraud.

Bets 11 may share your data with third parties only in limited and specific circumstances. Data protection is ensured in every such case.

• Payment Processors: To process transactions via bKash, Nagad, and other payment gateways.
• KYC Partner: Identity verification service provider.
• Technology Partner: Secure cloud and hosting partners that support site operations.
• Regulatory Authority: Licensing authorities, to meet legal and regulatory obligations.
• Law Enforcement: Under a court order or government directive.

In all cases, only the minimum necessary information is shared with third parties, and they are required to comply with Bets 11's privacy standards.

Bets 11 uses cookies and similar technologies to operate and improve the website. Cookies are small text files stored in your browser.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working properly.

Bets 11 uses industry-leading security technology to protect your privacy. Below are the key layers of our security framework:

• SSL/TLS Encryption: All data is secured with 256-bit encryption during site access and transactions.
• Two-Factor Authentication (2FA): For an added layer of security on your account.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Firewall & Intrusion Detection: 24/7 monitoring to prevent unauthorized access.
• Regular Security Audits: Periodic assessments conducted by third-party experts.
• Data Backup: Regular backups are maintained on secure servers.

Bets 11 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations and business requirements.

• Account Information: For up to 5 years while your account is active and after closure.
• Transaction Records: A minimum of 5 years as required by financial regulations.
• KYC Documents: 5–7 years as required by law.
• Customer Support Records: Up to 3 years.
• Cookie Data: Until session ends or up to 2 years, whichever comes first.

After the specified retention period, data is securely deleted or fully anonymized.

Every Bets 11 user has certain fundamental rights regarding their personal data. We fully respect and uphold these rights.

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You may request a personal copy of your data.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights support@bets11.net Email us and we will do our best to respond within 30 days.

Bets 11 is strictly for users aged 18 and above. We do not knowingly collect or process the personal data of minors.

• Age is verified at the point of registration.
• Date of birth is confirmed during the KYC process.
• Additional verification is carried out in suspicious cases.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.

Bets 11's servers may be located in various countries. Your data may be transferred internationally where necessary, but this is always done securely and in compliance with international data protection standards.

• All data transfers are protected with encryption.
• Data is only transferred to countries or organizations that ensure adequate data protection standards.
• Standard Contractual Clauses are used where applicable.

Bets 11 reserves the right to update this Privacy Policy at any time. We recommend checking this page regularly for any changes.

• For significant changes, a notification will be sent to your registered email address.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of the site after any changes constitutes your acceptance of the updated policy.

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch. Our data protection team is always ready to help.

• Email: support@bets11.net
• Website: bets11.net
• Response Time: Typically within 3–7 business days